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Get in touch by emailing you will need to provide the following information: your name, address, order ID and e-mail address.

Faulty products procedure  

Faulty items are covered under our 1 year warranty.

If you notify us of a fault within 1 year from purchase date we will offer you an exchange for the same or similar product(s).

Upon receipt and inspection of your returned product

Refund procedure

Upon receipt and inspection of your returned product, you will receive an e-mail receipt. Your refund will be processed by our administration team and credit for the full amount paid returned to the original source of payment.

Damaged on Arrival Procedure

You will need to inform us within 10 days of receiving your order for your claim to be valid.We can offer either a full refund or an exchange for the same model.

30 Day Money Back Guarantee

If your not completely happy with our product with in 30 days of purchase date just return in original box and receive a full refund 

Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website


  1. What data do we collect?

  2. How do we collect your data?

  3. How will we use your data?

  4. How do we store your data?

  5. What are your data protection rights? What are cookies?

  6. How do we use cookies?

  7. What types of cookies do we use? How to manage your cookies

  8. Privacy policies of other websites Changes to our privacy policy

  9. How to contact us

  10. Further Information

1) What data do we collect ?

TPI Ltd collects and retains the following personal data from our customers:

  • Name

  • Email Address

  • Phone Number

  • Address Details

  •  We do not collect or retain any payment method data. All payment processing is handled securely off our site

2) How do we collect your data?

You directly provide TPI Ltd with most of the data we collect. We collect  and process data when you :

  • Make a purchase

  • Make a payment

We do not receive or retain any data about you indirectly or from third parties.

3) How will we use your data?

TPI Ltd collects your data so that we can:

  • Open and manage your account

  • Process your purchase

  • Provide you with information about your account and purchase

If you have agreed to receive marketing data, you may opt out at any time to stop TPI Ltd from contacting you for marketing purposes

4) How do we store your data?

TPI Ltd securely stores your data at secure data centres in the UK

TPI Ltd will keep your account and transaction data for as long as you maintain an account with us. You may choose to de-register your account at any time at which point your personal account data will be deleted.

5) What are your data protection rights?

TPI Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that TPI Ltd correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure – You have the right to request that TPI Ltd erase your personal data if you decide to de-register

The right to object to processing – You have the right to object to our processing of your personal data if you feel it has been used inappropriately

The right to data portability – You have the right to request that TPI Ltd transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

6) How do we use cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit

TPI Ltd uses cookies in a range of ways to improve your experience on our website, including

  • Keeping you signed in

  • Maintaining data as you move around the website

  • Understanding how you use our website

7) What type of cookies do we use?

  • Client side Cookies to maintain your Logged-In Status

  • Server Session Variables to manage your state whilst logged in

  • We do not use any form of advertising or tracking cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

8) Privacy policies of other websites

The TPi Ltd website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

TPI Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13th April 2022

9) How to contact us

If you have any questions about our privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email at: Email us at:

10) For further information on GDPR


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